Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Barnett Mobile Auto Solutions LLC, doing business as Rod’s Roadside Service (“Rod’s Roadside Service,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information when you visit our website, request or receive services, submit a form, request an estimate, schedule an appointment, communicate with us, make a payment, or otherwise interact with our business.

This Privacy Policy applies to information collected through our website, online booking and contact forms, telephone calls, text/SMS communications, email, estimates, work orders, invoices, service records, roadside assistance, towing, mobile mechanic services, mobile tire and battery services, and other services we may provide.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that customers, website visitors, or other individuals provide directly to us, as well as certain information generated through use of our website and services.

Personal & Contact Information: This may include your name, telephone number, email address, billing information, service address or location, and other contact information you provide.

Vehicle Information: We may collect vehicle year, make, model, VIN, mileage, license plate information, tire size, battery information, photographs, diagnostic information, repair history, and other information reasonably necessary to provide automotive services.

Service & Transaction Information: We may collect information relating to service requests, appointments, estimates, authorizations, work orders, invoices, payments, parts ordered or installed, warranties, roadside assistance, towing, diagnostics, repairs, and communications concerning your service.

Location Information: Because we provide mobile and roadside services, customers may voluntarily provide their current location, vehicle location, service address, roadside location, or other location information necessary for dispatch and service.

Communications: We may retain communications with customers, including telephone information, text/SMS messages, emails, website inquiries, photographs, documents, approvals, electronic signatures, and other service-related communications.

Website & Technical Information: When you use our website, certain technical information may be collected automatically, such as IP address, device and browser information, website activity, referring pages, cookies, analytics information, and similar technical data.

Payment Information: Payments may be processed through third-party payment processors or service-management providers. We may receive transaction information, payment status, receipts, and limited payment-related information, but payment-card information may be collected and processed directly by the applicable payment provider.

3. How We Use Information

Rod’s Roadside Service may use information collected from customers and website visitors for legitimate business purposes, including:

• Responding to service requests, inquiries, and quote or estimate requests.

• Scheduling, dispatching, coordinating, and providing roadside assistance, towing, mobile mechanic, tire, battery, diagnostic, and related automotive services.

• Identifying customers, vehicles, service locations, and requested services.

• Preparing and managing estimates, work orders, invoices, payments, receipts, service records, and warranties.

• Purchasing, ordering, locating, and verifying compatibility of parts, tires, batteries, and other materials from our suppliers and vendors.

• Communicating regarding appointments, technician arrival times, service status, parts availability, estimates, approvals, payments, warranties, and follow-up matters.

• Sending service-related telephone calls, emails, and text/SMS messages when appropriate.

• Processing payments and preventing unauthorized, fraudulent, or disputed transactions.

• Maintaining business, accounting, tax, warranty, and service records.

• Improving our website, customer experience, services, business operations, advertising, and marketing.

• Protecting our customers, business, property, legal rights, and the security of our website and systems.

• Complying with applicable laws, regulations, legal processes, insurance requirements, and legitimate governmental requests.

Information may also be used for other purposes reasonably related to providing or administering our services or as otherwise disclosed to you at the time information is collected.

4. How We Share Information

Rod’s Roadside Service does not sell personal information. We may share information when reasonably necessary to operate our business, provide requested services, process transactions, or comply with legal requirements.

Service Providers & Business Vendors: Information may be shared with third parties that assist us with payment processing, shop-management software, scheduling, communications, website hosting, accounting, marketing, analytics, parts procurement, tire and battery sourcing, warranty administration, and other business operations.

Parts, Tire & Battery Suppliers: Vehicle and service information may be provided to manufacturers, distributors, wholesalers, retailers, parts suppliers, tire suppliers, battery suppliers, or other vendors when reasonably necessary to locate, verify, order, return, exchange, or process warranty claims for products.

Independent Service Providers: When appropriate, information reasonably necessary to coordinate or perform authorized services may be shared with qualified independent service providers or subcontractors.

Insurance, Roadside & Fleet Programs: Information may be shared with insurers, roadside-assistance programs, fleet companies, warranty administrators, or similar organizations when necessary to provide or document an authorized service or process a claim.

Legal & Safety Purposes: We may disclose information when reasonably necessary to comply with applicable law, court orders, legal processes, governmental requests, insurance requirements, fraud prevention, collection activities, or to protect the rights, property, or safety of our business, customers, service providers, or others.

Business Transactions: If Barnett Mobile Auto Solutions LLC is involved in a merger, acquisition, sale, restructuring, financing, or transfer of some or all business assets, information may be transferred as reasonably necessary in connection with that transaction, subject to applicable law.

We require or expect third parties receiving information from us to use it only for appropriate business, service, legal, or transaction-related purposes, subject to applicable agreements and law.

5. Third-Party Service Providers & Vendors

Rod’s Roadside Service uses third-party companies, platforms, suppliers, and service providers to assist with operating our business and providing services to customers.

These third parties may provide services such as website hosting, online forms, scheduling, shop-management software, estimates and invoicing, electronic signatures, payment processing, telephone and text messaging, email communications, accounting, analytics, advertising, parts procurement, tire and battery sourcing, warranty administration, roadside or fleet coordination, and other business functions.

Information provided to a third party will generally be limited to information reasonably necessary for that provider to perform the applicable service or transaction.

Third-party services may operate under their own privacy policies, terms, security practices, and data-retention procedures. Rod’s Roadside Service does not control the independent privacy practices of third parties.

We may add, remove, or change service providers, software platforms, suppliers, distributors, manufacturers, payment processors, or other vendors from time to time without requiring an amendment to this Privacy Policy solely because a particular provider has changed.

Where reasonably appropriate, we expect service providers and vendors receiving personal information from us to use the information for legitimate business or service-related purposes and to protect it in accordance with applicable law.

6. Payments & Financial Information

Customers may make payments through payment processors, financial institutions, shop-management systems, online payment platforms, or other payment services used by Rod’s Roadside Service.

Payment-card and financial information may be collected and processed directly by the applicable payment provider. Rod’s Roadside Service may receive transaction-related information such as the customer’s name, amount paid, payment status, transaction identifier, payment method type, receipt information, refunds, disputes, or limited payment details necessary to administer the transaction.

We do not intentionally store complete payment-card numbers or card security codes unless such information is handled through a system specifically designed and authorized to process or securely store that information.

Payment information and transaction records may be retained as reasonably necessary for accounting, taxation, refunds, chargebacks, disputes, warranties, fraud prevention, recordkeeping, collections, and other legitimate business or legal purposes.

Payment processors and financial institutions may maintain information according to their own privacy policies, security standards, and legal requirements.